About the factors in strategic assessme… (COPS UEL 2012)

Questões de Tecnologia da Informação · COPS UEL

Tecnologia da InformaçãoPlanejamento estratégico de TICOPS UEL 2012

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About the factors in strategic assessment on ITIL, choose the correct alternative.

AStrengths and Weaknesses are the attributes of the organization, for example, resources and capabilities, service quality, operating leverage and so on.BDistinctive Competencies are the perspectives, positions, plans and patterns received from a business strategy.CIn the Business Strategy, questions such as “How will the Service Provider know when it is successful?” and “When must those factors be achieved?” must be asked.DCritical success factors include competitive thinking about issues such as the vulnerability to substitution of the service provider and likely means to outperform competing alternatives.EIn Threats and Opportunities, a question such as “What makes the service provider special to its business or customers?” must be asked.

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