Question

All excerpts from the text listed below have an -ing structure. Mark the INCORRECT justification for its use.

Accepted Answer

C) Automation is ideally about unlocking human potential (l. 25) – It is used to transform a stative verb into an action verb.

Answer

A) Working in customer service is notoriously stressful (l. 10) – The verb is the subject of the sentence.

Answer

B) Contact centers are looking to do more with less (l. 16-17) – It is part of the present continuous structure.

Answer

D) Customer service agents can focus on more creative and fulfilling jobs (l. 27-28) – The suffix is used to transform a verb into an adjective.

Answer

E) By providing the best of both worlds [...] AI can create more satisfied customers (l. 39-40) – The verb is in the gerund form because it follows a preposition.

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